Privacy Policy

Panda Removal and Services is a limited company registered in England under company number 9832096.

The Data Controller for purposes of the Data Protection Act 1998 (the Act) and the EU General Data Protection Regulation (“GDPR”) is Panda Removal and Services Ltd, 56 Villiers Road, London NW2 5PH.

This privacy policy sets out how “Panda Removal and Services” uses and protects any information that you give “Panda Removals and Services” when you use our website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, then you can be assured that it will only be used in accordance with this privacy statement.

“Panda Removal and Services” may update this page from time to time and change this policy. You should check this page every so often to ensure that you are happy with the changes. This policy is effective from 15/02/2021.

Information we may collect:

  • Name and address

  • Business name

  • Contact information including email address and telephone number

  • IP address

  • Relevant financial data e.g. credit or debit card details and bank details

  • Other information relevant to your request to receive our services

Purpose of collecting the information:

  • To understand your needs and provide you with a tailor-made service(s)

  • To contact you to discuss quotes and best way of providing a service

  • To process and collect payments for the service(s) we have provided to you

  • Internal record keeping.

  • We may use the information to improve our services.

  • From time to time, we may also use your information to contact you to gather your opinion about our company or services. We may contact you by email or telephone.

  • We may use the information to customise the website according to your interests.

  • We will hold your data whilst you have an active account with us in order to provide current and future services to you.

  • Should you cancel your account permanently, we will hold your personal data for 1 year (unless there is an outstanding matter with you that is still unresolved).

  • We do not store any financial data on our servers – we use third party, PCI compliant processors for financial data (credit/debit card data, bank details).

  • We will never sell your information to any further parties.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Where we store your data:

Your data will usually be held in a destination inside the European Economic Area ("EEA"). However, there may be times when the data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA").

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data are maintained securely and in accordance with this privacy policy and applicable data protection law.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office -

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic and improve our website in order to tailor it to customer needs, likes and dislikes by gathering and remembering information about your preferences allowing web applications to respond to you as an individual. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

To help keep our service and website relevant and targeted to our audience, we may use analytical and advertising tools such as Google Analytics, Facebook and Google Adwords which include but are not limited to specific content features such as remarketing, affinity audiences, custom affinity audiences, “In-market audiences”, similar audiences, demographic and location targeting. We may also use information gathered through cookies on this website for remarketing purposes on the google network and on other third party websites.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at

  • You may opt out of any Google Analytics Advertising Features through Ads Settings, Ad Settings for mobile apps or by downloading an add-on for your browser here –

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

Your rights

You have the following rights in relation to the processing of your data:

  • The right at any time to withdraw your consent to our use of your data, but if you do so we will no longer be able to provide services to you;

  • The right to ask us not to process your personal data for marketing purposes;

  • The right to access the information we hold about you and to be provided with a copy. If you make more than one such request, we will be entitled to charge a reasonable fee for the second and subsequent requests;

  • If you consider that any of the information that we hold about you is inaccurate, you have the right to ask us to rectify that inaccuracy;

  • If you consider that the information that we hold about you is incomplete, you have the right to ask us to complete it;

  • The right to ask us to delete the information that we hold about you if, for example, you consider that this information is no longer necessary for the purpose for which we collected it. This is sometimes referred to as “the right to be forgotten”;

  • The right to ask us to suspend processing of your data if: (i) you consider that it is inaccurate; or (ii) its processing is unlawful, but you do not wish us to delete it; or (iii) we no longer require the data but you need us to keep it for a legal claim; or (iv) you object to the processing and we are verifying whether we have a legitimate reason to continue processing it;

  • The right to be provided with a copy of the data that we hold about you in a commonly used electronic format. This is sometimes referred to as “data portability”.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email us on If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible.